Return And Refund Policy

Return & Policy
Returns

We accept returns and exchanges based on the following conditions:

• Incorrect or defective item(s) delivered to you.
• It is within 3 working days from received date.
• You have proof of purchase (order number, delivery note, bank statement).
• The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging along with the accessories and free gifts received with it.
• The product must not have been used or installed or had any data inputted
• All sealed items must not be opened

 

All Refunds are issued in the form of Office31 (M) Sdn Bhd Cash Vouchers – For Online Store Usage.

In the cases in which shipping fees were charged and the items are returned, the value of the shipping fee will deduct in the form of online store credit.

 

We only offer exchanges for items of the same price. If the item you wish to exchange is of a different price, you will need to return the original item and place a new order using your online store credit voucher.

All exchanges and refunds will be processed within 24-72 hours from the date of receipt to Office31 (M) Sdn Bhd. Exchanges will be shipped back to the customer according to our standard delivery times.

 

How do I return my product?

Please fill out the returns slip along with the product(s) to:

Office31 (M) Sdn Bhd
Online Sales Department
Address: No. 36-8A, Jalan Jenang, 83000 Batu Pahat, Johor Darul Takzim, Malaysia.

 

Your Product is faulty
Should you suspect a fault with your product, you should:

Read the troubleshooting section of the product manual as it may be a common problem that can be easily resolved

If the problem cannot be resolved:
If your product develops a fault within 3 days, we'll always offer you the choice of an exchange or full Office31 (M) Sdn Bhd Cash Vouchers – For Online Store refund, provided you have your proof of purchase (order number, delivery note, bank statement).
We only offer exchanges for items of the same price. If the item you wish to exchange is of a different price, you will need to return the original item and place a new order using your store credit voucher.

All exchanges and refunds will be processed within 24-72 hours from the date of receipt to Office31 (M) Sdn Bhd. Exchanges will be shipped back to the customer within 14 working days.

 

How do I return my product if faulty?

Please contact our HQ representative Mr. Chua at +6016 772 2298 or info@office31.com.my specifying the reason for the return. Please fill out and enclose the returns slip in the package.

Please fill out the returns slip along with the product(s) to:
Office31 (M) Sdn Bhd
Online Sales Department
Address: No. 36-8A, Jalan Jenang, 83000 Batu Pahat, Johor Darul Takzim, Malaysia.

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